Job Description

▶︎ Job Details
・ Job Title: Product Support Specialist - Japanese
(Banking Application Operations & Maintenance)
・ Client: Japanese Financial Institution through IT company 
・ Working Location: Remote (Must be able to work in Eastern Time Zone)
・ Working Style: Remote
・ Employment Type: Long-term / Full-time
・ Salary: $52-54
・ Benefit: 401K match
・ Working Hours: 9:00 AM – 6:00 PM (8 working hours/day)
・ Language: Japanese (Business) / English (Business)

▶︎ Key Responsibilities:
・ Perform daily application operations and maintenance on RedHat Linux environments
・ Serve as a bridge between Application and Infrastructure teams
・ Respond to incidents involving both infrastructure and applications; identify root cause and coordinate resolution with relevant teams
・ Support system enhancements and updates as needed
・ Escalate appropriately while ensuring smooth communication among stakeholders
・ Handle minor project management tasks (e.g., WBS creation, small process improvement initiatives)
・ Operate in an enterprise IT environment with a focus on reliability and service continuity
・ Utilize basic database experience with Oracle or MSSQL Server

▶︎ Preferred Qualifications:
・ Proven experience collaborating with multiple stakeholders across departments
・ Basic command-line skills in Linux (not necessary to be an advanced user)
・ Experience in application deployment or understanding of application-infrastructure integration
・ Project management experience (PMP certification is a plus)
・ Financial industry experience is nice to have, but not required

 

Job Tags

Full time,

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